According to the manual of a product which uses SYSM Monitor, you have the possibility to recover your account. Open the application and the login window will appear. Click on Forgot password? and then follow the instructions. After this procedure, you will have the possibility to recover your account to log-in to the application. This is the only way possible. However, if it's not working, manually remove the application then re-install it and re-configure it again.
