Slide/negative scanner doesn't work.

Question

The PC (Windows 7, 64 bit) seems not to communicate well with the scanner although the green light on top of the scanner is on. When I click Capture nothing happens. On one occasion, however, it did actually work, but I have not been able to repeat that.

Answer 1

The capturing error might be related to the driver's installation. Access Device Manager and make sure that the driver is installed. Otherwise, right click the device and select Update driver. Let Windows search for the drivers installed and your computer and then the capture button should work. If you still have issues with the software, re-install it. This could also be a bug in the way the application works. Re-installing will replace all the broken files, therefore restoring its functionality.