RSA Secur ID Token information.

Question

I have a RSA SecurID Token Key which was left and is still activated by a previous GM at our Hotel Group, however I have contacted my IHG Warm Team for help and they provided me with a website to go to set up a new PIN for me to use, but the website is not available. They said to enter your AMER network ID/Username, however I do not understand what this is?

Our Hotel Group uses the Opera Operating System.

Could you please contact me by email with some hints as to how I can get this processed?

Answer 1

If you still have a valid license, instead of going from website to website, I recommend accessing the direct support section from EMC, the developers and manufacturers of RSA product. Access the page and get in contact with one of the support technicians and explain the situation. Based on your subscription and license, I believe they will offer you all the necessary support to overcome this problem.