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Can't log-in on additional laptops.

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asked by about StarToken-NG
edited by

I receive the following message: "user/device status check failed - too many failed additional authentication attempts." I am able to operate in my first computer, but not on my additional laptops.

1 Answer

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answered by (194k points)

It's possible that you are not allowed to install or log-in on multiple laptops. This is a banking application which means you will have to authorize the devices or the system doesn't allow multiple logins in the same time. Try to logout all the devices then re-initiate all the procedures. If you still encounter issues, use the following email address to contact the developers of the software:

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