Just want to scan a specific folder but can no longer click that folder.

Question

How do I fix that?

Answer 1

To gain access to the folder, log-in with your Administrator user and right click the folder you can't open. Go to Properties > Security and manually assign permissions for the logged user or any other user created on the computer. This will give access to folder to the selected users. Once the process is complete, use SmarThru Office and it should work accordingly.