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Connectivity failed when using Nortel VPN Client.

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asked by about Nortel VPN Client
edited by

I am trying to connect to our company's website using the Contivity VPN Client. I have the correct username, pin number that I generated, the token number that is currently on the RSA SecurID token at that time and a wireless connection. After attempting to log in, an error message comes up saying: "Login failed. Please consult the switch log for further information." I looked for help and didn't see any. Can you please help me with my situation?

1 Answer

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answered by (264k points)
edited by

There could be many reasons why you can't connect, but as the error said, you need to check the connection log. This is usually placed in the installation directory where the Nortel files are. The error should point exactly where it stops working. Additionally, check if firewall is permissive and the VPN server is accessible by pinging it.

Command:
Start > Run > cmd > ping IPOFTHE_VPN

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