If you are running the application on Windows 8, make sure to use the latest version of it. This is developed to be compatible with Windows 8 operating system and you might overcome some errors like the one you mentioned. If you are using the latest version, try to perform a fresh installation of the product. In order to do this, first you need to completely uninstall the previous version from Start > Control Panel > Programs and features. To obtain a download link for the latest version, check the application's review page on Software Informer.