First make sure that you have an active Internet connection and there is no proxy set up on your broswer. To check for proxies, use the following instructions:
- Google Chrome: Menu > Settings > Search "proxy". Open the window > Lan. Make sure there is no proxy set up.
- Internet Explore: Tools > Internet Options > Connections > Lan.
- Firefox: Tools > Options > Advanced > Network. Make sure No Proxy is checked.
Once you check for these, load Hotmail in your browser. If you have problems accessing your account, use the Forgot Password feature.