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My iPhone is disabled.

0 votes
asked by (120 points) about Apple Mobile Device Support
edited by

I'm receiving an "iPhone is disabled" message. Can you help?

3 Answers

0 votes
answered by (193k points)
edited by

In order to solve the issue, you will need to erase everything on your device using iTunes, Find My iPhone, or recovery mode. After that, if you have a backup, you can use it to restore your data and settings back.

First, connect the device to your computer and open iTunes. If it is not asking for a passcode, iTunes should automatically sync your device and create a backup. After the process is completed, select Restore from iTunes backup option when you will be asked to set up your device.

The second option is Find My iPhone service. Navigate to iCloud to see if you enabled the feature. If it is enabled, press All Devices, select your iPhone and click the Erase option. In this way, you will erase the content on your device and its passcode. After that, restore the most recent backup.

The third solution is to use the recovery mode. Turn off your device and disconnect all cables. Press and hold the Home button and connect your device to iTunes. If the iPhone is not turned on automatically, turn it on. Wait for Connect to iTunes message and click OK when iTunes detects the device. After that, restore the backup. For further details, check the official Support page.

0 votes
answered by (260 points)

You could transfer the important info to other devices and here is another choice.
Here is a phone clean software: http://macgo-iphone-cleaner.software.informer.com/
You could use it delete useless files: like messages, Call History, Contacts, Mail, Safari History, Voicemail. And the phone runs faster and the storage space more. You could refer the solutions above to repair it.

0 votes
answered by (1.8k points)

Under what circumstances your iPhone pop up this message? If you have entered the wrong passcode for many times, leading to the disabled/locked status. You can try an iPhone system recovery to fix the disabled iPhone with ease. If you don't mind data loss, you can erase iPhone using iCloud or restore from iTunes.

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