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Critical error with HTX2.

0 votes
asked by about HAI HTX2 Mobile Designer
edited by

Well, I have an HTX2 in the house. The problem is it cannot retrieve on iPhone and iPad. The status led didn't blink at all. What would be the problem for this? Is there a way to fix this?

1 Answer

0 votes
answered by (80k points)
edited by

If you can't connect to the HTX2 neither with your iPhone nor iPad, download and install the above program on a computer. After you did this, try to perform a firmware update of your device. This can be done by going to Main Window > Tools > Firmware Updater. Also, try to update the application that you have on your mobile devices. After you did this, lunch the application on your device, and from the computer application, right click on Group GUI and select Upload Group to HAI Application. By doing this, the Group that you recently made will be transfered to the mobile application. For additional support, download the user manual from the following website.

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