In order to fix the issue, I suggest you try reinstalling the drivers. Navigate to Start > Control Panel > Hardware and Sound > Device Manager, expand the Universal Serial Bus controllers list and locate the driver. After that, right-click on its icon and select Uninstall. Reboot the computer, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. If it still doesn't work, try running the Fix It utility provided by Microsoft. Also, check Microsoft Support page for further solutions.