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Hard resetting Blu 5.0 phone.

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When I do this to my 5.0 Blu a green screen comes on then switches to a pink screen that has a tiny (recovery) in the upper left corner. Then that screen goes away and the phone turns back on to the same state. What to do?

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answered by (309k points)

The correct combination to enter the actual Recovery menu is Volume Down + Power button. Press them until the Recovery with the options is listed. Once you are in the Recovery mode, use volume buttons to select Wipe Data/Factory Reset then reboot the phone and it should work normally. Additionally, if you have access to the phone in normal working conditions, go to Menu -> Privacy -> Factory Data Reset -> Reset phone.

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