This product is a part of the McAfee ePO (McAfee Product Improvement Program) service. This is an application that will provide information to the developer which is used to improve the McAfee products and it's also used by Technical Support for troubleshooting. You can try to update the program's version to the latest one. This might fix the problem. If not, try to contact the developer for further support. This problem has been discussed on the following forum, but a solution wasn't found.