Problems with the fingerprint application.

Question

My friend has downloaded a fingerprint application, but when she points her fingerprint to activate the phone, it just keeps asking her to fingerprint again. What should be done in this situation?

Answer 1

Firstly, in order to fix the problem, clean the display using a cloth or a napkin. If this doesn't help, you need to contact the developer of the application and ask for the instructions. Alternatively, you can do a factory reset of the phone following the steps that you can find in the user manual.