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I encounter issues when using this software

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asked by about Synctunes Desktop
edited by

I synced my phone with the computer and when it starts to download songs, it only gets to where it says "Redundant files removed" under the progress bar and then stops. I have the 1.0.1.1 version and I am using a Galaxy S4 and Windows 7.

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No avatar answered by (309k points)
edited by

You need to use Kies to manage music on your phone. Using a 3rd party application may give you errors like the one above. Kies has its own file manager where you can sort, copy, delete, etc. your music collection. Besides that, Kies is the official tool for Samsung phones.

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