If you get this behavior when you try to install the plugin for Internet Explorer, I suggest that you try the same process for another browser. This is advise in the troubleshooting process. If the same behavior is encountered, the problem might be with your computer and not the program. However, if you can run the plugin on another browser, the version for the Internet Explorer might have a problem. To download other versions of the plugin, check the official download website. If you can't overcome your problem, it's advised to contact the developer using the same site as above in order to obtain further support.