The black screen issue could be caused by various factors such as: DirectX isn't updated, graphic driver isn't updated as well, permission denied to access screen, bad configuration for resolution or color. I advise you to check all the possible causes, then if you don't succeed in establishing a proper connection to the remote computer, take advantage of the support offered for your purchase. With every DameWare license you benefit from tech support. They should provide all the necessary instructions.
