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Information about Dameware version for White-Rodger company.

0 votes
asked by (120 points) about DameWare Mini Remote Control
edited by

We're having a bit of a problem controlling some Windows 7 64-bit computers. We only see a black screen, but it says it is connected to the other computer (Windows 7 64bit). How to fix?

1 Answer

0 votes
answered by (329k points)

The black screen issue could be caused by various factors such as: DirectX isn't updated, graphic driver isn't updated as well, permission denied to access screen, bad configuration for resolution or color. I advise you to check all the possible causes, then if you don't succeed in establishing a proper connection to the remote computer, take advantage of the support offered for your purchase. With every DameWare license you benefit from tech support. They should provide all the necessary instructions.

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