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My new computer doesn't accept the DVD.

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asked by (120 points) about Jigsaw Mania
edited by

I purchased the DVD about 3-4 years ago, but now, I changed my computer and it doesn't accept the disc. Do I need to purchase another DVD to keep enjoying the product?

1 Answer

0 votes
answered by (193k points)

If the DVD is corrupted, yes, you will need to acquire a new one from the developer web page. If not, try to run the Fix it utility developed by Microsoft. It will diagnose and repair all major CD or DVD drive issues. If it doesn't help, press Windows + R key combination, type devmgmt.msc and open the utility. Expand the Disk drives list, right-click on the driver and select Uninstall. After that, reboot the PC and press Scan for hardware changes icon from Device Manager. Windows will automatically find and install the latest available drivers. If the DVD is still not accepted, go to Start, type regedit and open the utility. Navigate to HKEY-LOCAL-MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318} and delete the UpperFilters and LowerFilters from the right pane. For further solutions, you can check the Microsoft troubleshooting guides.

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