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The documents appear encrypted.

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asked by about Microsoft Office Word
edited by

Everything I download and I'm trying to open using Word shows up encrypted. What can I do?

1 Answer

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answered by (193k points)

In order to fix the issue, go to Start > Control Panel > Uninstall a program, select the Office suite from the list and click the Repair button next to Uninstall. Follow the on-screen instructions and reboot your computer after the process is complete. If it doesn't help, the documents may be corrupted or incompatible with Office Word. Check the Microsoft troubleshooting guides for further solutions.

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