I can't read by eBook because it is protected by digital rights management.

Question

I don't have Nook. I have a Sony Reader Daily Touch edition. I received a gift card for Barnes and Noble and before to download my purchased eBook, I researched it and was told that I could read it on my Reader. Unfortunately, I can't read it. I'm trying to read it since Christmas, but it keeps saying "Protected by digital rights management". I have authorized and reauthorized my PC and Reader numerous times but I still cannot open it. My reader and PC both say that they are authorized. Can you help me? I don't know what to do.

Answer 1

In order to fix the problem, you can use a DRM removing tool from Software Informer database, but my recommendation is to contact Barnes and Noble and explain the situation. You can get in touch with them using the Contact Customer Service page.