There are several things you can do in order to solve this problem. You can try checking if this program isn't blocked by Windows Firewall or by a third party software with Firewall (like your antivirus software). Try to uninstall the program and then install it again. After the uninstalling process, you can use programs like AdwCleaner to make sure that there are no leftover rogue registry keys or toolbars in your system. You can visit the Software Informer application web page in order to obtain a download link for the latest version of it, or visit the official website.
However, if none of these work, you can contact the software developers on the following web page for technical support.