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My device is connected and it's flashing a green light but if I try to connect to the Internet it gives a message: "Undetected device".

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asked by about Safaricom Broadband
edited by

My device is connected and it's flashing a green light but if I try to connect to the Internet it gives a message: "Undetected device".

1 Answer

0 votes
answered by (309k points)

Try to reinstall the application again because the drivers will also be installed. Alternatively, use Device Manager (right click Computer >Properties) to check if the modem is installed correctly. If it is, you should see all the components listed normally. If it's not, the device should have a yellow exclamation mark that indicates the driver is not working.

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