You can download and install the update file directly from the official web page. Press the Print Server Software version 2.0.2 button, click Download Now, enter the registration information and follow the provided instructions. Also, you need to know that the system cannot find the print server because it is blocked by a 3rd party application Firewall. In order to fix this problem, you need to disable the firewall. If you need assistance, check the instructions provided by NETGEAR.