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Dear Sir/Madam, I think there is something wrong with your software. Pls check whether your software has been installed properly on my computer: thakursamtani@hotmail.com. Everytime I click on VIEW SLIDE SHOW of the photos that I receive, a window...

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asked by about Microsoft Silverlight

Dear Sir/Madam,
I think there is something wrong with your software. Pls check whether your software has been installed properly on my computer: thakursamtani@hotmail.com. Everytime I click on VIEW SLIDE SHOW of the photos that I receive, a window pops up everytime saying pls install Microsoft Silverlight and when I again download, a box says: cannot be installed as already installed on your computer. Thanks for you attention.
Regards
Thakur Kishinchand Samtani

1 Answer

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answered by

You may have MS Silverlight installed, or you didn't install it correctly. Got into your system Control Panel, find and click on the icon, "Programs and Features" and uninstall Silverlight completely. Next, make 100% certain that you have the newest version of Silverlight, from the Microsoft Download site, redownload that file, then reinstall Silverlight. After a quick restart/reboot (warm boot), see if it works without the error message. If not...

Download (again, if need be) the very latest version of whatever program your using for your "slide show." Uninstall the installed version, follow above instructions (i.e., check for leftovers wherever you may have installed the "slide show" utility, delete them and remove the folder, reinstall, reboot; see if that works, now.

Good luck! :o

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