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My DigitalPersona Personal is not working. Can you help?

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asked by about DigitalPersona Personal
edited by

My Fingerprint Reader was working well until about a week ago. It still recognizes my fingerprint and it acts like is working, but it never fills in the forms. It also won't recognize web pages that have forms so I am not able to add any more. I haven't installed new software and I'm confused. It is frustrating because I use it all the time. I'm using the DigitalPersona Personal 4.11.3826 that came pre-installed on my HP Pavilion DV8. Do I need to uninstall and reinstall it?

1 Answer

0 votes
answered by (132k points)

No, you can try to fix the utility without removing it from your computer. Launch the application and click the Get Latest Updates button below More Properties option. Install the provided files and check again if it can fill in the forms. If not, go to the installation directory, double-click the uninstaller and select the Repair option instead of Uninstall. If it doesn't fix the issues, remove it completely from your computer and reinstall it.

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