When you receive this error, click OK, and navigate to Start > Control Panel > Hardware and Sound and open Device Manager. Locate the video card entry, select its driver, press the Delete key, un-plug the capture device from your computer and reboot the PC. After that, plug-in back the device, press Scan for hardware changes icon from Device Manager and wait Windows to reload the drivers. If it still doesn't work, reinstall the drivers and software using the Compatibility Mode.
