The sound and image of the downloaded movies are not related (synchronized) anymore. The software is not working properly. What can I do?
In order to fix the problems, I recommend you uninstall and then reinstall the software on your PC. Before installing it again, you can run a registry cleaner from Software Informer database to make sure that there are no leftover registry keys in your system and reboot the PC. Also, download and install Combined Community Codec Pack. If the sound and image are still un-synchronized, you can try to play the movies using another video player. Many of these programs are free of charge and will allow you to synchronize the sound and image while playing the movie.