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My Lenovo Fingerprint is not working.

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asked by about AuthenTec TrueSuite
edited by

I upgraded my computer to Windows 7 and I installed Lenovo Fingerprint, but unfortunately, it is not working. I can't find the sensor. Can you help?

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answered by

This is in Win 7 Pro so probably same in other versions: Go to Control Panel, click Hardware & Sound,you should find at the bottom your Biometric Devices. Hope that is helpfull.

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No avatar answered by (132k points)

In order to fix the issue, download the latest package provided by Lenovo on your computer, press Windows + Pause/Break key combination and open Device Manager. Expand the Biometric Devices list, right-click on the driver and select Update Driver Software. Use the Browse option to navigate to the downloaded package, select the driver and install it following the on-screen instructions. After that, navigate to Start > Control Panel > Hardware and Sound > Biometric Devices > Change Biometric Settings and select Biometrics On and Allow users to Log on to Windows options.

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