In order to fix the problems, I recommend you update the program to the latest version. After that, right-click its icon, select Properties and open the Security tab. Click the Edit button below Group or user names and use the Add button to select the accounts you want to access the software. Once you finish, press Apply and then OK. If you have problems, I recommend you contact Asus support team using
+1 877-339-2787 phone number.