You need to download and install the latest version of the software which is fully compatible with Windows 7 on both 32 and 64-bit architecture. Go to the official web page, identify your modem model and press the link next to PC Software. If you cannot find your product, you can use the contact information from the official web page to get in touch with the Support Team. Also, I suggest you uninstall the USB drivers and restart your computer. For this purpose, press Windows + R key combination, type Devmgmt.msc and open the utility. Uninstall the devices from Universal Serial Bus Controllers section and reboot the computer. Windows will automatically reinstall the USB drivers.