Question

I am getting a persistent Runtime Error from Dell DataSafe: "This application has requested the Runtime to terminate it in an unusual way". I have done the following without success:

• uninstalled/reinstalled DataSafe numerous times;
• ran registry cleaner;
• downloaded all Windows XP updates (including SP3);
• ran what I thought might be a fix (R172699); -reverted back to an earlier version of IE, & contacted Dell Support numerous times.

Dell's last recommendation was to reinstall the operating system. I consider this a pretty extreme action and time consuming. The program had been working fine with my last successful backup on November 30th. What can I do?

Answer 1

In order to fix the issue, you will need to create a new user account using a new email address. After that, ask Dell Support team to transfer your account information to the new user account. You can get in touch with Dell Support team using the contact information from the official web page. Check the official forum for further information.