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I can't scan using McAfee.

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asked by about McAfee SecurityCenter
edited by

I installed the McAfee software but after some time, after I press the Scan button, it doesn't begin the process. It is showing me to reinstall the program. What can I do?

1 Answer

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answered by (132k points)

If you use Windows XP or below you can go to Start > Control Panel > Add or Remove Programs. In the Currently installed programs box, click on the McAfee program and then click Remove.
If you have Windows Vista or above you need to go to Start > Control Panel > Programs > Programs and Features. Select the McAfee application and click on Uninstall.

After that, download and run the Consumer Products Removal (MCPR) tool, reboot your computer when you receive Cleanup Unsuccessful message and install again the McAfee antivirus.

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