If order to transfer the photos to your PC using PhoTags Express, you will need to press the Get Photos button from the top of the Main Menu and to select Dual Mode Camera from the Active Devices window. After that, check the Custom option, click Next, add if you want Active Captions (date, keywords, categories) to your pictures, click again Next, select a destination directory and press Finish.
If the device is not recognized by your PC, press Windows + Pause/Break key combination and open Device Manager. Expand the Universal Serial Bus controllers list, right-click on the driver and select Uninstall. Reboot your computer, connect the camera using the USB cable and press Scan for hardware changes icon from Device Manager.
Alternatively, you can transfer the photos to your computer manually. Open the camera drive from My Computer/Computer and use the Copy/Paste feature to transfer the pictures.