The program starts to install the latest update and I get an error message saying that I may not be connected to the Internet, but I am connected. What can I do?
I suggest you update your Trend Micro Internet Security software using the Update Tool provided by Trend Micro Incorporated. Download and install the version compatible with your operating system: Windows XP, Windows Vista or later (32-bit), Windows Vista or later (64-bit) and open it using Administrator rights. The tool will download and install the latest updates automatically.