Question

I downloaded the HP Smart Web utility but it's not compatible with Mozilla Firefox 3.0.4. Am I doing something wrong? I get the message that it is not compatible. I run this application in Windows XP Professional. It works fine with Internet Explorer 6.

Answer 1

At the time of downloading, the utility was not available for Mozilla Firefox. Try to download a new version of the application and then you can use it in Mozilla Firefox. You can obtain a new version from the HP Support available for your printer under Software category.