Can I safely delete the HP Customer Participation Program?

Question

I am using a HP printer. Can I safely delete the HP Customer Participation Program, 7.0? It takes a lot of memory and I don't know what it does.

Thanks for any advice.

Bee

Answer 1

I've been trying to uninstall it too, but I get a msg that "this file has encountered and error and needs to close...etc" hpzscr01.exe So I can't get anywhere with the uninstall. Can anyone help?

Answer 2

To Bee.

G. Removal - Performance Issues a. Removal does not affect printing, drivers or HP Toolbox functionality. b. HP Customer Participation Program does cause memory leaks and is a unneeded (200+MB) disk hog. c. HP Customer Participation Program does make unnecessary net connections via svchost and creates hooks into update, start processes and Services. d. It is safe to delete

==========

To Evelyn:

I. Problems with hpzscr01.exe > file or datfile locked-corrupted Make sure you change Folder Options > View to show hidden and operating system files. Also de-select 'Hide known file types'.

The uninstall string is: DriveLetterHere:HPDigital ImagingExtCapUninstallhpzscr01.exe -datfile hpqhsc01.dat

If hpzscr01.exe,[HPZscr01.EXE] hpqhsc01.dat, hpzmsi01.exe are lockedmarked hidden or read only for some reason, right click the file > scroll to Properties > deselect Read Only and Hidden on each. Click Apply then OK. Try uninstall again.

If that fails try re-installing the HP Installer Uninstaller ; ) DriveLetterHere:HPDigital Imaging{D2A3C9D5-0B56-4656-8277-7EDC65D62B6E}setuphpzscr01.exe or DriveLetterHere:Program FilesHPDigital Imaging{D2A3C9D5-0B56-4656-8277-7EDC65D62B6E}setuphpzscr01.exe

==========

I hope the verbose information didn't drive you to tears, I also hope something above helps. I have the complete post on my site if you want to view the whole thing - let me know and I will send a link.

Paul

Answer 3

When I started to delete this, I got the message "Removal of these programs is NOT recommended if you are going to continue to use any of the following devices with this computer: HP Photosmart and Deskjet 7.0 Software.

That sounds like I shouldn't delete it as suggested.

Answer 4

I have the same problem of Wesley Musall,the same message when I want to remove this part of the program. How can I resolve this? Please it is very important cause that is waste space, I need a solution please. Thanks.