In order to fix the issue, go to Start > Control Panel > Hardware and Sound > Device Manager, expand the Disk drives list, right-click on the driver and select Uninstall. After that, reboot your computer and press Scan for hardware changes icon from Device Manager. Windows will automatically find and install the drivers. If it still doesn't work, run the Fix It utility provided by Microsoft which will help you to identify and repair all major CD or DVD drive issues. Another solution that may solve the problem is to manually fix the corrupted registry entries. For this purpose, go to Start, type regedit and open the application. Navigate to HKEY-LOCAL-MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318} folder and delete the UpperFilters and LowerFilters from the right pane.
If the problem is caused by Windows Media Player, I suggest you to reinstall it. Go to Start > Control Panel > Uninstall a program > Turn Windows features on or off, expand the Media Features list, uncheck the Windows Media Player box, click OK and restart the computer. After that, go again to Turn Windows features on or off and check the Windows Media Player box. If you still have issues, make sure you're following the steps provided by the Support Team in order to burn a CD.
