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HP Photosmart Premier 6.5 has stopped sending to the printer and the Help menu does not seem to be populated.

0 votes
asked by (120 points) about HP Photosmart Premier
edited by

We have been using HP Photosmart Premier 6.5, but it now refuses to communicate to our HP Deskjet 5440. When we tell it to print a selected and edited picture, the next page we see has no picture on it and nothing comes up when I click on the drop-down help menus. The other programs on our computer print normally.

I tried to find a place from which I could re-install the software online, it came with the computer and we have no disc, but I can't seem to find it anywhere.

Any suggestions?

Thanks,
Wayne.

1 Answer

0 votes
answered by (309k points)
edited by

You can download the application from HP Support but it's restricted to some operating systems. For example, any version of Windows above XP 64-bit is not supported.

Remove the old application, download the new package and install it.

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