The problem is caused either by your video and audio drivers or by the software used to play your files. In order to fix the issue, I recommend you download and install the latest audio drivers from the official web page. After that, go to Start, type dxdiag and open the utility. Click the Display tab, check your video card model and download and install the latest drivers available from the developer's website. If the issue persists, I recommend you play your files using another tool from Software Informer database.