hp wireless assistant/cannot turn on the wireless device or WLAN

Question

Hello,

I just purchased a hp compaq presario a900 notebook pc last week from best buy. They were supposed to have it set up so that when I got home all I had to do was connect my netgear router and whala!, i would be ready to get online...(I paid the $50 extra for them to download and install everything...) the problem is that I cannot get my laptop to even LET me turn on my WLAN. When I am in the HP Wireless Assistant, It says " This device has been disabled by the wireless button. TO enable this device, press on the wireless button..." But when I do it still will NOT let me. (In properties, all 4 are chked) and when I TRY and click on "SETUP", this is what comes up: a box from Windows Internet Explorer- "Your WLAN is turned off or disabled. Foloow the instructions in HP Wireless Assistant to turn on or enable the WLAN before continueing..."

the problem with that is that when I hit the f-10 button and go into the system config, there is no "built in device "option" ???

Please help me, as I cannot connect to the internet and I am so frustrated at this point.

Thanks so much. Paula

Answer 1

I have the same issue with an HP-6735b. Any ideas how to fix this???

Answer 2

hp is repairing problems on various presario models that are having wireless connection issues. Must call hp support and they will walk you through the repair process.

Answer 3

I got the same problem too, but I had mine laptop for almost 4 yrs now HP Pavilion dv5000. It was working fine for all those years. Well first thing you wants to try is where a wireless button; which is usually found on front or side of the laptop or close to wireless light.

Answer 4

In case it helps, on a Presario CQ56 there isn't a hard wireless on/off button, it's the key combination 'ctrl f12', f12 being the key with the wireless symbol and indicator light - if the light's blue, wireless device is enabled; if orange, wireless device is disabled.

Answer 5

actually dats wat happened with me but i dunno how i corrected it...perhaps u r usin d wrong version of d driver mine is workin nw