In order to fix the issue, go to Start > Control Panel > Uninstall a program, select the software from the list and click Uninstall. After that, run a registry cleaner from Software Informer database to make sure that there are no leftover registry keys in your system and install the program again. If this doesn't help, use the contact information from the official web page to get in touch with the Support team. You might need to request a new installation package.
