Sometimes, because of the security settings a computer may have, the autorun is disabled for the USB storage enabled devices. In this case, after you insert the USB device, its storage is mounted and it's available as a mini hard-disk. You can then browse it using My Computer and run the installation software from that location. This solution applies to 99% of these devices. If this not works for you, you might needs to reach support for details on how to download their software.