installation completes successfully, the application does not open

Question

I am trying to install the Striate reader application on a user's machine, and while the installation completes successfully, the application does not open. When I double-click it, it prompts for installation again, and this repeats even after reinstalling and also I've tried installing from the Administrator account but it repeats the same. Please advise. Thank you. Error message below: "The striata reader will be installed for the current user only.

To rectify the problem, please reinstall the application as an Administrator"

Answer 1

To address the user's issue with installing the Striata Reader, here are some steps that might resolve the problem:

1. Uninstall Previous Versions: Ensure that any previous versions of the Striata Reader are fully uninstalled. You can do this via the Control Panel under "Programs and Features."

2. Run as Administrator: Although you mentioned trying from the Administrator account, make sure you right-click on the installation file and select "Run as administrator" to initiate the installation process.

3. Compatibility Mode: Try running the installer in compatibility mode for an older version of Windows. Right-click on the installation file, select "Properties," go to the "Compatibility" tab, and enable compatibility mode for an older Windows version.

4. Check User Permissions: Verify that the user account you are trying to install under has proper permissions. You could temporarily grant the user administrator rights to install the application.

5. Antivirus/Firewall: Check if an antivirus or firewall could be blocking the application's installation or execution. Temporarily disable them to see if it resolves the issue.

6. Check System Requirements: Ensure that your system meets all the necessary requirements to run the Striata Reader.

If the problem persists after trying these steps, consider reaching out to the application's support team for further assistance.