It seems you are facing issues with not receiving some form submissions when customers place orders. Here are a few steps you can take to troubleshoot and potentially resolve the problem:
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Check Spam/Junk Folder: Ensure that the missing submissions are not being filtered into your email's spam or junk folder.
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Email Configuration: Verify that the email settings within Arclab Web Form Builder are correct. Ensure that the SMTP server settings and email addresses are properly configured and updated, if necessary.
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Server Limits: Check if there are any server limitations or restrictions on incoming emails that could be affecting certain submissions.
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Firewall/Antivirus: Sometimes, firewall or antivirus settings can block incoming emails or submissions. Make sure they are not interfering.
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Form Settings: Review your form configuration to ensure that there are no specific conditions or filters set that might prevent some submissions from being received.
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Update Software: Ensure that Arclab Web Form Builder is updated to the latest version to avoid any bugs that may have been fixed in newer releases.
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Logs and Reports: Check any available logs or reports provided by the form builder to see if there are errors or warnings that might give you more insight.
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Contact Support: If the issue persists, consider reaching out to Arclab's support team for assistance, as they might have more specific solutions or patches for your problem.
Taking these actions might help in identifying and fixing the issue with the form submission discrepancy.
