Why it doesn't capture the image?

Question

My EseeCloud doesn’t capture images. As you go back to check, everything keeps on jumping and no images captured. All the 3 cameras point to my door and garage but none capture images

Answer 1

To address your issue with EseeCloud not capturing images, you can try the following steps:

1. Check Camera Connection: Ensure that all cameras are properly connected and are visible within the EseeCloud software interface. If any cameras are disconnected, reconnect them.

2. Software Settings: Verify that the EseeCloud software settings for image capture or recording are configured correctly. Make sure that the recording feature is enabled for the specific cameras you are monitoring.

3. Storage Space: Confirm that there is adequate storage space available for recording and storing images. Insufficient storage might prevent new captures.

4. Software Update: Ensure that you are using the latest version of EseeCloud. Sometimes, updating the software can resolve bugs and improve functionality.

5. Check Permissions: Make sure that EseeCloud has the necessary permissions to write to the hard drive or storage device.

6. Camera Settings: Check the camera settings themselves to ensure they are set up to capture images. This includes motion detection or other relevant settings.

7. Support: If the problem persists, consult the EseeCloud support documentation or contact their customer service for further assistance.

By following these steps, you should be able to troubleshoot and potentially resolve the issue with your cameras not capturing images.