Why "Create a case" is not active after creating a box? (tried to manually import cases with no luck)

Question

I am a Premium user but after creating a box I am not abel to create a case, it is just greyed out

Answer 1

It is possible that there may be a bug or issue with the software that is preventing the "Create a case" option from being active after creating a box. It is recommended to contact the support team or check if there are any updates available for the software that may fix this issue.