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I used Verizon Wireless Software on my Samsung Intensity II and it froze completely.

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I plugged my Samsung Intensity II into my laptop and Verizon Wireless Software Upgrade popped up saying it needs an upgrade. I clicked this and it failed and now it won't register it and leave the black and white screen on my phone.

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You should not have performed the update. The official way of updating Samsung phone is through Kies or using the instructions from the official website. I believe your phone is bricked and you will need to take it to the service shop. They will replace it because the software used was theirs in the first place.

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