This issue could be due to compatibility problems between the Motorola modem driver and Windows 7. To solve this problem, you can try the following steps:
1. Make sure you have downloaded the correct and latest driver for your modem model and Windows 7 version.
2. Uninstall any previously installed modem drivers.
3. Disable any firewall or antivirus software temporarily.
4. Restart your computer and enter the BIOS to disable the built-in modem (if applicable).
5. Install the downloaded driver, following the provided instructions.
6. Restart your computer again and enable the built-in modem (if disabled earlier in BIOS).
7. Test if the modem is working properly now.
If the problem persists, it is recommended to contact Motorola support or visit their official forums for further assistance.
