The company's website is all right but it asks for a User Name and a Password. When I purchased my EE, all that was given to me was a User Name and a Licence Key Code (NOT a Password)and with my User Name and Licence Key, I could download all the updates without any problems. I think Companies that sell software should honor their obligations even if they are bought over by other companies. All the same I am indeed grateful that you have responded to try and assist me.